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Where is Sourced Electronics located?

We are located in London, United Kingdom

How long will it take to receive my order?

This depends on your country, we tend to dispatch all orders within 24 hours of payment and you should receive your order

UK – 2 -3 Days (i500 Pro allow up to 10 Days)

Europe – 3 – 5 Days (i500 Pro allow up to 10 Days)

International – 7 – 10 Days (i500 Pro allow up to 10 Days)

Please note that if you place your order Friday after 3pm or over the weekend, it will be dispatch the next working day.

What payment methods do you accept?
We accept Credit & Debit Card & Bank Transfer.
How much is shipping?
All Shipping is FREE
UK Shipping – We use Royal Mail 2nd Class Sign For Delivery, please allow 2 – 3 days.
Europe Shipping – Please allow 3 – 5 days.
International Shipping – Please allow 7 – 10 days.
 
Do you ship internationally?
Yes, we do accept international orders and delivery costs are FREE!
What is your refund policy?
You have 30 days from the date of your order to be eligible for a full refund. If you have issues with the item after this time and the item is within its warranty period, you will be provided with a replacement (or an equivalent item of a similar price); if unrepairable.
I would like to return my order, what is the process?

Firstly, please contact customer-services@sourcedelectronics.co.uk and we start the process of returns e.g. arranging return labels etc.

I have an issue with my order and it's outside of the 30-day return period

If you have any faults or issues that arise with your product after the 30-day refund, we urge you to us on customer-services@sourcedelectronics.co.uk or fill in our Contact Us form. And if we are unable to resolve the issue via email i.e. troubleshooting tips etc, we will provide you with a return label for us to conduct a full inspection. If we find that the fault is with the manufacturer, you will be provided with a brand new replacement.

My order has not arrived, what shall I do?

Get in touch with us as soon as possible, send an email to customer-services@sourcedelectronics.co.uk or fill in our Contact Us form.

My question is not listed above and I need help!

No problem at all, please send an email to customer-services@sourcedelectronics.co.uk or fill in our Contact Us form, we’re happy to help you every step of the way!